Question 1

How long does it take to build a website?

Accepted Answer

It depends on what you need, but most projects take between four and eight weeks from the first conversation to going live. A straightforward brochure site with four or five pages sits at the shorter end. An e-commerce store with product catalogues, payment integration, and shipping logic takes longer.The honest answer is that the biggest variable is usually content. We can build quickly, but if we're waiting on copy, images, or decisions, things slow down. We'll give you a realistic timeline at the start and keep you updated throughout — no surprises.

Question 2

How much does a website cost?

Accepted Answer

This is the one everyone wants to know, and the truthful answer is that it varies quite a bit depending on what's involved. A simple brochure website is a very different proposition to a full e-commerce build with stock management and payment processing.What we can tell you is that we're not the cheapest option out there, and we're not the most expensive either. We're based in Cumbria, not London, so you're not paying for a fancy office in Shoreditch. Every penny goes into the work itself. We'll always give you a clear, fixed quote before any work begins — no hourly billing that spirals, no hidden extras down the line.If you want a ballpark before getting in touch, we've written a more detailed breakdown in our blog post on website costs.

Question 3

Do I need a completely new website, or can you work with what I've already got?

Accepted Answer

Both. Sometimes a full rebuild is the right call — especially if your current site is very old, built on an outdated platform, or just fundamentally not doing what your business needs. Other times, your existing site has a solid foundation and just needs a refresh: updated design, better content, improved performance, and some SEO work.We'll have a look at what you've got, tell you honestly what we think, and give you options. We're not going to push a full rebuild if a smarter update would get you where you need to be.

Question 4

What platform do you build websites on?

Accepted Answer

We don't use WordPress, Wix, Squarespace, or any off-the-shelf page builder. Our sites are built using modern web frameworks — specifically, we work with tools like Laravel, which gives us complete control over performance, security, and how the site behaves.The practical benefit for you is a site that loads fast, ranks well, and doesn't come bundled with dozens of plugins that need constant updating and patching. It also means we're not limited by what a template can do — if your business needs something specific, we can build it.

Question 5

Will my website work on phones and tablets?

Accepted Answer

Yes, always. Every site we build is designed mobile-first, which means we start with the phone experience and work up from there. That's not a nice-to-have any more — the majority of web traffic in the UK comes from mobile devices, and Google uses the mobile version of your site for indexing and ranking.We test across different screen sizes, browsers, and devices before anything goes live.

Question 6

What about accessibility? Will people with disabilities be able to use my site?

Accepted Answer

This is something we take seriously. Every website we build is designed to meet WCAG AA standards — that's the internationally recognised benchmark for web accessibility. It covers things like colour contrast, keyboard navigation, screen reader compatibility, clear heading structure, and making sure interactive elements are usable for everyone.It's the right thing to do, and it also happens to be good for business. An accessible website is easier for everyone to use, and it sends a strong signal to search engines about the quality of your site.

Question 7

Do you help with SEO, or is that separate?

Accepted Answer

SEO is baked into every site we build. That means clean, semantic code, fast page loads, proper heading structure, meta tags, XML sitemaps, schema markup, and making sure search engines can crawl and index your content without issues. We don't treat it as an afterthought or an optional extra.What we don't do is run ongoing monthly SEO campaigns — the kind where you're paying a retainer for link-building and content marketing month after month. If that's something you need, we can point you in the right direction. But the technical SEO foundations? Those are built in from day one.

Question 8

Can you build an online shop?

Accepted Answer

Yes. We build e-commerce sites that handle product catalogues, basket functionality, secure checkout, and payment processing. We can integrate with payment providers like Stripe, and set up whatever shipping and tax logic your business requires.The scale varies — we've built shops with a handful of products and shops with hundreds. The key thing is that the buying experience feels smooth and trustworthy for your customers, because a clunky checkout is where most online sales go to die.

Question 9

What do I need to provide before we start?

Accepted Answer

At a minimum, we need a clear idea of what you want the site to achieve and who it's for. Beyond that, it depends on the project. If you've got your own copy and photography ready, brilliant — that speeds things up considerably. If not, we can advise on copywriting and source imagery.Here's roughly what helps us get started quickly:Your logo and any existing brand guidelines (colours, fonts)An idea of which websites you like the look and feel ofContent for your key pages, even in rough formAny specific functionality you need (booking systems, contact forms, e-commerce)Access to your domain registrar and hosting account, if you have themDon't worry if you haven't got all of this ready. Part of our process is helping you work through it.

Question 10

Do you offer ongoing support after the site launches?

Accepted Answer

Yes. We don't build a site and disappear. If you need text changed, a new page added, or something isn't working the way it should, you can get in touch and we'll sort it.For straightforward updates we'll just get them done. For larger pieces of work — a new section, a redesign of a particular page, new functionality — we'll quote separately so you know exactly what you're paying for.We also keep an eye on security updates and performance, because a website isn't a thing you launch and forget about. It needs looking after.

Question 11

How do I get in touch, and what happens next?

Accepted Answer

Drop us a message through the contact form, give us a ring on 07790 052286, or send a WhatsApp message. Whatever suits you.Once you've told us a bit about your project, Sebastian will get back to you within one working day. We'll usually suggest a call or a meeting to talk things through properly — we want to understand your business before we start talking about websites. After that, you'll get a clear proposal with scope, timeline, and cost. No obligation, no pressure.

Questions we get asked a lot